TTNI Global helpdesk provides Intelligent & Integrated support with Fast, Secure and Efficient to all our valued customers.
Being the Asia-Pacific IT hub for Automobile Company and its affiliates around the globe, our helpdesk trained to resolve issue in the most efficient ways with support of technology expert who can access your network remotely or on-site to resolve the problem.
Equip with Fluent English and local languages have become an essential and yet value added service to our customers.
These solutions is supported by reliable ticketing system, close monitoring for case tracking up to problem solving condition in 24H 365D around the clock support.
Network, Server, General System:
■ Support Reception
■ Case Management System (Support Ticket for Incidents / Outages / Fault Cases)
■ User Coordination
■ Progress & Escalation Management
■ Announcement (Planned Outages, Application Maintenance, HW Maintenance, NW Maintenance, System Failure, etc)
■ Data Management